Having served Indonesian consumers since 2014, Grab provides fresh air in the transport industry in the country. The company was founded by a man from Malaysia named Anthony Tan has been downloaded more than 50 million users.
The entry of Grab to Indonesia in synergy with the government in overcoming various transportation arrangements in Indonesia. They succeeded in providing a complete range of transportation services with technological innovation.
According to the Managing Director of Grab Indonesia, Ridzki Kramadibrata, it has evolved from a simple application for booking taxis to become the largest provider of ground transportation services in Southeast Asia.
Globally, Grab has operated its transport services in the ASEAN region. In Indonesia, Grab is growing rapidly with massive expansions made to various cities. “Until now Grab has successfully delivered its services to more than 100 cities in Indonesia throughout 2017.
This moment confirms our position as a platform with the widest service area and the first serving the people of Indonesia from Aceh to Papua,” he said.
Grab in Southeast Asia already has 2.3 million driver partners in 8 countries, with travel amounts up to 3.5 million per day. Some of the countries Grab services reach are Malaysia, Singapore, Thailand, Vietnam, and Indonesia.
Ridzki also presented research results from TNS, a global marketing research firm, which revealed that Grab is the most used brand in Indonesia compared to other ride-hailing applications.
The success is a testament to the company’s significant growth and its commitment to being the best provider of online transport services in its market. “This achievement was greeted by Grab Indonesia by realizing Masterplan ‘Grab 4 Indonesia 2020’ commitment through the development of real technology capability,” he said. Grab Indonesia strives not only to become a ride-hailling company, but also to encourage the creation of non-cash communities through the payment sector that is part of the digital economy.
Grab’s entry with GrabPay for the payment sector is driven by the impact and changes that can be generated on people’s lifestyles. “This allows us to reach out and provide access to communities that do not / have access to banking services,” Ridzki said.
This education continues to be done in cooperation with the public and private sectors. Now, Grab has worked with more than 60 partners in financial services and there are 160 partners in the GrabRewards program.
“The GrabPay mobile payment platform now integrates with Kudo’s payment features. Grab has acquired Kudo startup which also provides online to offline trading (O2O), “he said.
Integration of Grab with Kudo as part of Masterplan ‘Grab 4 Indonesia 2020.’ In addition, Grab priority is to ensure that passengers have access to select the type of transportation they want, from GrabBike, GrabCar, GrabTaxi or GrabHitch.
Likewise when they need a courier service and ordering food that is GrabParcel, GrabExpress, and GrabFood.
In May 2017, Grab Indonesia officially opened R & D center in Kebayoran Baru, Jakarta. The new Grab R & D center complements the global R & D center network located in Bangalore, Beijing, Ho Chi Minh City, Seattle, and Singapore.
“The establishment of R & D in Indonesia provides an opportunity for domestic engineers to create innovations that have taste hyperlocal,” he explained. This effort is to bring the best global talent around the world to solve some of the biggest local challenges in Southeast Asia.
Grab globally has earned around US $ 4 billion in the last five years. The investors include Vertex Ventures Holding (Temasek); CGV Capital & Qunar (US $ 15 million); Tiger Golbal & Hillhouse Capital (US $ 65 million); SoftBank (US $ 250 million in 2014); China Investment Corporation, Didi Chuxing & Coatue (US $ 350 million); SoftBank (US $ 750 million in 2016); SoftBank & Didi Chuxing (approximately US $ 2.5 billion in 2017 and US $ 700 million in the form of debt facilities.