Jakarta, CNN Indonesia – Grab regretted the robbery experienced by online taxi users on Friday (3/15) in Jakarta. Grab said they had met directly with victims to convey empathy and concern to the company made by Anthony Tan.

In an official statement, Grab admitted that he would help victims to take legal steps. Grab said they also supported legal action by law enforcement officials.

“Grab explained the steps that will be taken to resolve this case. We are committed to providing the support and assistance needed by passengers and their families,” Grab said in an official statement received by CNNIndonesia.com on Wednesday (20/3).

This was revealed by Grab in response to the news of an employee of PT Bank Mandiri Tbk (Persero) with the initials GS allegedly robbed and persecuted by Grab drivers on their way home in East Jakarta, Friday (3/15).

GS took an online taxi from the Indonesian Banking Development Institute (LPPI) in Kemang, South Jakarta to his home in Jatiwaringin, East Jakarta.

On the way suddenly the driver stopped his car and allegedly committed a robbery by threatening the employee with a knife. He also injured the woman in the face and thighs. ATM and money are also taken.

Grab claims to not tolerate any form of violation of law. At present the robbery has been detained by the police.

“Grab does not tolerate all forms of violence and lawlessness. Therefore, we have cooperated and fully supported the process of law enforcement carried out by the police,” Grab said.

Grab explained the safety and security of passengers and the driver became Grab’s top priority. At the end of 2018, Grab has launched the “Safety Technology Roadmap”. In this program, Grab cooperated with the National Commission on Violence Against Women and Ditlantas Polda Metro Jaya to improve service safety standards.

“Along with the launch we also introduced a variety of security features such as emergency buttons, share my ride, and disguising passenger telephone numbers to enhance users’ security,” Grab said.

Grab claims to continue to improve strict selection, improve training and education for driver partners. In terms of investment, Grab said there was an increase in developing safety technology features.

“Therefore, we expect passenger safety and service quality to be maintained,” Grab said.

Grab also recommends reporting to Grab customer service or authorities if passengers who experience less pleasant driving

“Grab customer service can be contacted 24/7 at +6221 8064 8788 and through the Help Center feature in the Grab application to respond to all forms of questions from both passengers and driver partners,” said Grab.