Jakarta, CNN Indonesia – The incentive in the form of bonuses to encourage the productivity of online motorcycle taxi drivers turned out to lead to fraud. Fictitious orders (opik) to boost performance to get a bonus later increasingly prevalent among motorcycle taxi drivers online.
Responding to various frauds committed by the driver’s partner, Grab Indonesia’s head of public affair Tri Sukma Anreianno, said that he was actively campaigning for ‘Grab Opawan Opik’.
Through the campaign, Tri claimed that within 12 months he had succeeded in reducing the fraud rate by up to 80 percent in Indonesia. A number of programs and technology were deployed to combat opiate fraud.
“Since 2017 through its platform, Grab has invested in anti-fraud technology. The technology planted in this application can detect fraud,” Tri said, claiming he was the originator of a campaign to combat opium cheating in a media conference in Pasar Minggu, South Jakarta on Thursday (7 / 6).
The company founded by Anthony Tan is also said to often pay attention to the dangers of fraud that continue to grow. Tri claims the application is twice as tough and has the ability to be 12 years ahead of competitors.
In addition to developing internally, he also said that his side cooperates with the police to take action against more than 10 fraud syndicates in Indonesia.
“It’s like cheating is a virus on a computer that always varies, the anti-virus must also be updated so that it can ward off viruses. They (perpetrators of fraud) will definitely try to see opportunities and evolve. Acts of fraud will continue,” he added.
Another attempt by Grab to combat fictitious orders is ‘Fair Play’ which is a report from consumers and drivers of fraud committed by fellow drivers.
In this way, an honest driver is expected to report a cheating partner. The reason is that it is unfair for drivers who work hard to meet incentive targets, while some just sit back using cheating methods.
“There are prizes for those who report fraud in this program. So far there have been 9,000 entries of information from drivers and consumers,” he explained.
While another way is to provide an option for the driver who gets a fictitious order in the application. This policy is implemented to protect honest driver performance Normally, if the driver cancels the order, it impacts on performance and incentives, but it is different if the entry is a fictitious order.
“Usually there are fraudulent drivers who have fictitious orders, the order actually goes to an honest driver. Now this honest driver can cancel if the passenger is not there and has waited 10 minutes, then report it,” he said.
“Normally, the driver who cancels the order will get a penalty. But if it turns out this is fictitious, it won’t get a penalty and the performance appraisal will not decrease.”