KOMPAS.com – The government is trying to protect consumers of vehicle service users online through the Minister of Transportation Regulation (Permenhub) which will take effect next year.
The Ministry of Transportation’s Directorate General of Land Transportation explained that the rules regarding the security of the Minimum Service Standards listed in the most recent online transportation regulations depart from the occurrence of a number of criminal cases and sexual harassment by Grab drivers.
“Yes, these cases are one of the driving factors for the Ministry of Transportation to include points that are related to safety, security, comfort and service,” Budi Setiyadi, Director General of Land Transportation at the Ministry of Transportation, said on Monday (12/17/2018).
Previously, there were a number of cases of sexual crimes and harassment by Grab partners against consumers. One of the cases of alleged sexual harassment occurred in Palembang, South Sumatra, as reported by Kompas.com (05/08/2018).
A student in Palembang claimed to be a victim of robbery and sexual harassment carried out by online taxi driver GrabCar on Friday (05/04/2018) around 10:00 WIB. Victims recorded as residents of Ilir Timur II Subdistrict, Palembang, reported the case to the Palembang Police on Saturday (05/05/2018).
Recruitment and supervision are still weak
Budi Setiyadi stressed that the latest points that guarantee safety, security and service must be fulfilled by the driver’s partners and service provider applicators.
According to him, so far there has been no strict selection and supervision from the management of Grab as an applicator for the driver’s partners. As a result, there were criminal cases and sexual harassment of users of the online transportation service.
“If we do not make this security standard, it could happen that cars or drivers are not security-worthy and the comfort is still operating for online transportation. As happened several times in the Grab fleet,” he said.
In addition, the Ministry of Transportation highlights the lower and upper limit tariffs and includes them in the latest online transportation regulations. The goal, he added, ensures that drivers get welfare guarantees.
“If the applicator is unable to adjust, the Ministry of Transportation is ready to impose strict sanctions,” Budi said.
Budi further explained, applicators who did not apply the lower limit tariff according to the latest Minister of Transportation will be sanctioned in the form of evaluating operational permits.
The results of the evaluation will be sent to the Ministry of Communication and Information (Kemenkominfo) as the holder of the application freeze. “This also applies if we catch a signal that there is a predator tariff that is applied by the applicator.
“The Ministry of Transportation will coordinate with the Business Competition Supervisory Commission (KPPU) about the sanctions,” he said.
For information, the latest Minister of Transportation (Permenhub) Regulation on online transportation has been entered into the Ministry of Law and Human Rights for promulgation.
Budi said, the government is targeting the adjustment of this rule to be carried out in early 2019.
“Adjustments to the implementation will be carried out early in the year until before the election. After the election, it has begun to be effective,” he said.