, Jakarta – Proclaimed before, a passenger application of Uber’s online transport service has just experienced a bitter incident.

Passenger named Dolly Surya, spilling her disappointment via Twitter @DollySW, where she has to pay more bills than she should.

From the pick-up location located in Kota Kasablanka to the delivery station located in the Setiabudi area, Dolly had to spend Rp 595,000.

Dolly who growled, pointing to the Uber driver that he was traveling did not make end trip when completed deliver. As a result, tariff calculations continue to run despite Dolly getting out of the car.

In response, Uber Indonesia deeply regretted this event could happen. Parties Uber explains, users can actually use the Help feature from within the application to submit a complaint or feedback from within the application or send an email to the Uber support team at [email protected]

“We are very sorry for this case, we will conduct a review and adjust the cost of travel to the user,” said Dian Safitri, Head of Communications Uber Indonesia to Tekno via telephone on Thursday (11/8/2016) in Jakarta .

Dian emphasized, the cost adjustment is intended to be a change in rates charged to the user’s credit card in accordance with the cost of travel that should take place.

In a sense, a bill of Rp 595,000 in the Dolly case will be considered invalid. Dolly will only be charged Rp 18.000 according to the Kokas-Setiabudi route. Dian also guarantee Dolly’s money will be returned in the form of refund.

“The tariff adjustment process will take up to three business days but the refund will only apply with credit card payment, if the user pays by cash, refund will be done in Uber credit and can be used on the next trip,” said Dian.